Coronavirus Visitor Information

5th March

Corporate, Titanic Belfast, Tourism, Visitor Information


Titanic Belfast and SS Nomadic are currently closed due to the global outbreak of COVID-19 (Coronavirus).

 

The health and wellbeing of our guests and staff are of the utmost importance and following government guidance in relation to social distancing in public venues amidst the Covid-19 (Coronavirus) outbreak, TBL International has taken the decision to close all of its venues, including Titanic Belfast and SS Nomadic. This decision will be reviewed aon an ongoing basis in line with Government advice.

We apologise for any inconvenience caused to our customers.

We will continue to monitor the situation closely and follow the recommendations of the World Health Organisation, the Foreign & Commonwealth Office, the Public Health Agency and tourism bodies. 

We will continue to provide updates and information for guests on this page, so please read more below and check back regularly. 

 


Customer Information 


We're experiencing a high volume of customer enquiries at the moment so please bear with us as we work through these. Our phone lines are now closed while we work to help those with existing bookings.

Please be assured our team will respond to all enquiries as soon as possible. We thank you for your patience and understanding during this time.

Before you contact us, please check the below Frequently Asked Questions which we hope will help answer some of your questions.

 

I had tickets pre-booked for Titanic Belfast – what do I do?

If you booked with us directly through titanicbelfast.com

We are currently prioritising pre-bookings up to and including 30th April and will assist customers with bookings outside of this range as soon as we are able to.

We have contacted all customers who had pre-booked tickets for the Titanic Experience, White Star Premium Pass, Discovery Tour, SS Nomadic, Sunday Afternoon Tea and A Night To Remember through the email address provided at time of booking. Please note, occasionally these emails can be caught in junk/spam filters.

As per our terms and conditions, tickets are generally non-refundable and non-transferable. However, as our building is closed beyond our control, we will process a full refund to the card you used to make your purchase. We will endeavour to process all refunds within the next seven days. No further compensation will be paid.

If you booked through a 3rd party

Titanic Belfast works with multiple partners and allows them to sell tickets through their 3rd party websites and channels. This includes Hotels, Online Travel Agents (OTAs), Travel Agents, Destination Management Companies (DMCs) and Coach/Ferry Operators.

If you booked tickets to Titanic Belfast through a 3rd party, you will need to contact the 3rd party directly to arrange for a refund or exchange of your tickets.

If you are due to visit as part of a group booking

We are in contact with any tour operators, group organisers and schools who have planned to bring groups to Titanic Belfast during this temporary closure.

We will reschedule groups for a future date where possible. Please contact your group organiser directly for an update on your specific group booking.


I have booked tickets for Titanic Belfast for a future date. Do I need to do anything?

In line with government guidance in relation to social distancing in public venues, Titanic Belfast and SS Nomadic are currently closed. This decision will be reviewed on an ongoing basis in line with Government advice.

Any updates regarding future bookings will be published on this page and customers will be contacted on a rolling basis as required should the closure continue and affect their booking.


I have had to change my travel plans – can I change my ticket?

We understand that the outbreak of COVID-19 (Coronavirus) and the collapse of Flybe has led to mass disruption to global travel plans.

As per our terms and conditions, tickets are non-refundable and non-transferable. However, if you do need to change you travel plans and can’t visit Titanic Belfast on the date of your original booking, we are happy to extend the validity of your ticket to 31st December 2020.

Once you have confirmed your future plans to visit, please contact [email protected] with your booking reference number to re-book your visit. We will be happy to accommodate you and welcome you soon!


I am nervous to visit due to the outbreak of COVID-19 (Coronavirus) – what should I do?

We wish to reassure all guests that we are taking great care to ensure that the risk of contagion is minimised and have strict processes in place regard to cleanliness and hygiene. You can see full details on this below.

As per our terms and conditions, tickets are non-refundable and non-transferable. However, if you are reluctant to visit on the date of your original booking due to COVID-19 (Coronavirus), we are happy to extend the validity of your ticket to 31st December 2020.

To use your ticket on a future date please contact [email protected] with your booking reference number to re-book your visit. We will be happy to accommodate you and welcome you soon!
 

Can I book a ticket for later in the year?

We are currently suspending bookings until after 30th June and will accept bookings after this time. However, if the situation changes, updates will be posted here on our website.


I have an unredeemed Gift Card that’s due to expire, will this be extended?

If you have a Gift Card that is due to expire, this will be extended to be valid until the 31st December 2020. This will be automatic and there is no need to contact us.


I was due to attend an event at Titanic Belfast – what do I do?

In line with government guidance in relation to social distancing in public venues, Titanic Belfast and SS Nomadic are currently closed. As a result, all scheduled events at the venues will not take place on the planned date.

We will work with event organisers to reschedule events for a future date where possible. Please contact your event organiser directly for an update on your specific event.

 


Health and Hygiene

We wish to reassure all guests that we are taking great care to ensure that the risk of contagion is minimised and have strict processes in place regard to cleanliness and hygiene, including enhanced cleaning regimes, and will continue to take all necessary precautions to ensure the health and safety of our staff and our guests.

We also ask that our guests help us to prevent the spread of the virus by observing high standards of personal hygiene whilst visiting Titanic Belfast and follow the below advice:
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • Put used tissues in the bin immediately
  • Wash your hands with soap and hot water regularly, as well as use hand sanitiser gel
  • Try to avoid close contact with people who are unwell
  • Avoid touching your eyes, nose or mouth if your hands are not clean

We have placed additional hand sanitisers in convenient locations for guests around the building and we politely ask that you use them regularly.

Thank you for your co-operation and understanding. 

 
Titanic Belfast - Protect Yourself Against Coronavirus
 


Should you wish to contact us regarding your visit please email [email protected].

 
 
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