FAQs

What is Titanic Belfast?

Titanic Belfast® is the world’s largest Titanic visitor attraction, extending over nine interpretive and interactive galleries – the Titanic Experience, which explores the sights, sounds, smells and stories of RMS Titanic, as well as the city and people who made her.

Situated in the heart of one of the world's largest urban waterfront regeneration projects - Titanic Quarter, only a short walk from Belfast’s city centre, Titanic Belfast provides a unique and authentic experience for all visitors.
 

How long will my visit take?

As the Titanic Experience is a self-guided tour, the duration does depend upon pace and level of interest of our customers, however an average visit lasts 1½ - 2½ hours. This is normally followed by 30mins - 1 hour on board SS Nomadic. Visitors can spend as long as they wish up until closing time. Our opening hours can be found here.

In total a visit to Titanic Belfast can last up to 3 - 4 hours.
 

Is it a guided tour?

The Titanic Experience, our nine interactive galleries tour, is self-guided - however there are staff throughout the exhibition to give extra information and guidance. Multi-Media Guides are also available for an additional £4 and are available in English, Irish, French, German, Italian, Spanish, Polish and Mandarin.

Our award-winning Discovery Tour is a guided walking tour, where you can listen to fascinating facts and trivia about our iconic building and the historic slipways.

Should I book in advance?

Yes, tickets must be pre-booked in advance online here or via telephone on +44 (0)28 9076 6386.

By pre-booking online you have a guaranteed entry time and date, avoiding any lengthy queues and you can make use of our contactless print-at-home mobile ticketing!
 

Do you have an ATM?

Two multi-lingual ATM cash machines are situated within Titanic Belfast, located on level -1.

*Please Note: These are temporarily no longer available due to COVID-19 restrictions.
 

Do you accept Euros?

Within the building we accept £ GBP, € Euro Notes, Alipay and WeChat Pay. Please note all change will be given in Pound Sterling.
 

What cards do you/don’t you accept?

All major debit/credit cards are accepted – Visa / Maestro / MasterCard. American Express, Contactless and Apple Pay are also accepted payment methods. We do not accept Discovery cards.
 

What are your refund and cancellation polices?

Once purchased, tickets cannot be exchanged or refunded except at the absolute discretion of Titanic Belfast Ltd. Please read our Terms and Conditions for more information.
 

Are there gluten/dairy free/vegetarian options available?

Staff in The Galley Café and The Pantry endeavour to accommodate all dietary requirements. If booking Afternoon Tea, please inform staff at the time of booking of your dietary requirements by emailing [email protected] with your booking reference.
 

What is your policy on artefacts?

To date, we have decided not to include artefacts from the Titanic Wreck Site and Debris Field for ethical reasons. Our strategic partner Dr Robert Ballard who discovered her wreck in 1985 shares this view and for this reason artefacts salvaged from Titanic do not currently form part of our exhibition. If an opportunity arose to further preserve or safeguard artefacts, this would be considered on a case by case basis.

The Titanic Experience does contain many other original artefacts including Titanic's Plan, the Last Luncheon Menu, original Launch Notebook and Launch Day Tickets, Lord Pirrie's Pocket Watch and many other fascinating items of cultural and historical interest. 
 

Do Titanic Belfast purchase or accept loans of artefacts?

Titanic Belfast are unable to provide information regarding artefacts as we do not have an on-site curator. If you are interested in donating/selling an artefact, please contact Siobhan McLaughlin at Titanic Foundation Ltd on +44 (0)28 9073 0492.
 

Can I see the replica Grand Staircase?

The Grand Staircase does not form part of the Titanic Experience as it is part of our private events suites. Titanic Belfast does however operate regular events where opportunities to dine in front of the Grand Staircase are offered, such as Sunday Afternoon Tea. These events are detailed in the What’s On section.
 

Do you have a gift card available for purchase?

We currently offer our customers a gift card which can be used for purchasing any Titanic Belfast tickets, including our Sunday Afternoon Tea experience, items from our gift shop, in The Pantry or the Galley Cafe or redeemed at our bars during private events. These are valid for 12 months and can be loaded with any amount you wish. The gift card will then be redeemed by the recipient over the telephone or at our ticketing desks before their visit.

Gift Cards can currently be purchased online here, in our gift shop or at our ticketing desks at Titanic Belfast, and are also available for sale over the telephone on +44 (0)28 9076 6386. Gift cards booked via telephone or online can be posted out to an address of your choosing for a small additional fee.
 

What restrictions/changes are in place due to COVID-19?

In line with the World Health Organisation and Government advice, we’ve developed our Customer Confidence Charter, outlining our commitment to ensuring the health and safety of our visitors and crew following the global outbreak of COVID-19.

Ahead of your visit, please read through the information shown here which outline some new ways of doing things to ensure we can all enjoy a safe yet memorable experience!